Add a Shared Mailbox

If you have been given access to a shared mailbox, follow the instructions below to add the mailbox in Outlook.

  1. Select File
  2. Select Account Settings
  3. Select Account Settings again

  1. Select Change
  2. Select More Settings
  3. Select the Advanced Tab
  4. Select Add to add the mailbox and type the name of the shared mailbox 
  5. Make sure that these two boxes are not checked but Use Cached Exchange Mode is checked
  6. Select Apply

  1. Select OK
  2. Select OK
  3. Select Close

  1. Select File
  2. Select Exit to close Outlook and open it up again.

The first time you open Outlook after you have made the change, it can take a little longer to load. The shared mailbox will be below your mailbox.

If this is a shared calendar, go to your Calendars and it will be listed there.

In Office Online https://outlook.office365.com/owa, you can open another mailbox and access the shared mailbox that way.

 

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