Summary

This article provides general information on using service68 to obtain support from NLPS IT services.

Audience

This article is intended to be used by NLPS staff.

What is service68?

service68 is our online portal that connects NLPS staff to IT services. Using service68, NLPS staff can Report IT Incidents, Submit IT Service Requests, and Access IT Information and Resources Anytime, Anywhere!

Features of service68

The most commonly used features in service68 are Report an Incident, Submit a Service Request, and the Knowledge Base.  

Reporting an incident is used to contact IT about an unexpected failure or disruption to an IT system or service (examples: Wi-Fi is down, computer isn't booting up, an application is no longer available, printer displays an error, etc.)

Submitting a service request is used to request new equipment or a change to equipment, access, or locations.  Users can also submit a service request if they are looking for general information on a tech-related issue.  

The Knowledge Base contains articles that help users understand and navigate common IT issues.  The Knowledge Base is intended to be a self-service tool.

Additional Help

If you are still experiencing issues after attempting all of the steps outlined above, please contact the SD68 Helpdesk (Link)