Summary
This article provides information on how to resolve issues with a disabled MyEducation BC account. MyEd accounts are often disabled when a user has entered an incorrect password too many times.
Audience
This article is intended to be used by NLPS staff.
Instructions
If you receive an error message ("Error Message: This account has been disabled") when attempting to login to MyEd, follow the following steps. See the screen shots below for visual cues on each of the individual steps :
- Click on the "Trouble logging in?" link
- Click either Retrieve your Login ID OR Reset your password link
- Retrieve your Login = Enter your SD68 email address in all lowercase letters
- Click "Recover Login ID"
OR
- Reset your password = Enter your MyEd Login ID (firstname.lastname68)
- Click "Recover Password"
Note: After clicking "Recover," you will receive your login ID OR temporary password via email.
MyEd BC login screen enter your login ID OR temporary password
Enter the temporary password that you received via email
Password Requirements
When choosing a new password, please refer to the following guidelines:
- Password must be a minimum of eight characters
- At least one number
- At least one capital and one lowercase letter
- At least one symbol that isn’t a letter or number
-
Can’t contain the word "password", your login name, your first name, middle name, last name, date of birth, personal id, or only sequential letters or numbers (eg. "123456789")
Screen Shot
Click Picture to Enlarge
Additional Help
If you are still experiencing issues after attempting all of the steps outlined above, click here to contact the MyED support team.