MFA - Register and Sign-in with Text or Voice Call Methods

Summary

Use this guide to set up multi-factor authentication (MFA) with text message (SMS) or voice calls. 

Audience

This article is intended to be used by NLPS staff.

Instructions

1. Open a browser and sign-in to your SD68 account Security Info page at https://aka.ms/mysecurityinfo.
2. Click Add sign-in method. 
   
3. Select Phone, and click the Add button.
   
4. Enter your phone number and select Call me, or Receive a code.
   

If you chose Receive a code:

1. You will be sent a text message with a code. 
2. Enter this code within the prompt displayed on your screen, then click Next. 
   
3. You will receive a notification that the phone was registered successfully. Click Done, and you'll now be able to use text messages to authenticate your sign-in. 
   

If you chose Call me: 

1. You will receive a notification that you will receive a call from Microsoft (855-330-8653). 
2. Listen to the phone call, then press the # key when prompted. Once complete, you'll be notified that the call was answered and the phone was registered successfully. 
   

Note: If you encounter the following error before verification is completed:

Try registering with United States (+1) set as the country code. 

Additional Help

For support regarding Microsoft Authenticator, or to discuss alternative methods of MFA, please contact the SD68 Helpdesk (Link)